CompuDAS Product Warranty and Annual Support

All CompuDAS systems come with a 1 year hardware and software warranty. We are committed to providing the highest level of support for our customers.

We recommend that all customers supply Internet or a direct dial phone line for remote connection.

  • Go-To-Assist is our application of choice. (CompuDAS pays the license subscription fee for this application.)
  • Support by direct dial phone requires Laplink software. ($150 one time purchase paid by end user)
  • Log-Me-In is an alternative application. (Licensing is paid for by the end user)

Annual support is available under an annual support agreement.

Cost for annual support is based upon the number of control systems covered.

Annual Support is offered by Remote Internet or Phone Connection which Includes:

  • Data analysis
  • CompuDAS hardware evaluation
  • Calibration support
  • Software archiving per system
  • System troubleshooting – this includes limited help to find problems with equipment not supported by CompuDAS such as SCR’s, heaters, valves, etc.

Not covered under annual support:

  • Support for customer network or hardware issues not related to CompuDAS supplied hardware or software.
  • Training of new Operators
  • Extended troubleshooting for non-CompuDAS equipment problems.
  • Annual support customers are required to supply Internet or a direct dial phone line for remote connection.
  • Go-To-Assist is our application of choice. (CompuDAS pays the license subscription fee for this application.)
  • Support by direct dial phone requires Laplink software. ($150 one time purchase paid by end user)
  • Log-Me-In is an alternative application. (Licensing is paid for by the end user)

For customers that choose not to purchase annual support we have a per incident fee program.

For Sentinel or Critical Process Control systems we have a $500.00 per incident fee that provides up to 4 hours of troubleshooting and support time.

For our Critical Process Monitor systems we have a per incident fee of $250.00. This will be charged for up to 2 hours of troubleshooting and support time.

CompuDAS strives to provide the best products and services for our growing base of customers. Customized support plans can be provided upon request.

Thank you again for your business.